Returning Items to Crest Ridge
Saddlery
All Crest Ridge Saddlery merchandise, except for
personalized saddles, clearance items or saddle pads, may within seven days
of receipt be returned for a full credit or refund,
excluding shipping and insurance charges. Please call
(417) 644-0091 to request an Returned Merchandise
Authorization (RMA) number to return the merchandise.
For sanitary reasons, your Crest Ridge Saddle pad is the
only item that we sell that are non returnable for any
reason because of the nature of the item. We would never
want to be responsible for the spread of ringworm or
other fungus borne skin diseases.
Returns must arrive in the same condition that we
shipped them or a restocking fee might be deducted from
your refund. The restocking fee, if any, will be based
and the labor and/or material needed to bring the
returned items to appropriate condition for resale.
Since 2001, we've only had to charge one person a
restocking fee.
We do request that you try your new saddle with-in the 7
day period and make sure that it will fit both horse and
rider. You may find instructions to “Check the Fit” here
http://crestridgesaddlery.com/html/checking_saddle_fit.html
Please use extra care to keep the saddle in mint
condition, without scratches, dirt or horse hair while
we are working through the process.
If the saddle does not fit the horse or rider, you must
call before the saddle is returned. In most cases we can
work together to achieve a proper fit. It may be
necessary to have you take additional pictures or
measurements to identify the proper rigging and padding
to achieve the proper fit. At the end of the process,
you will make the final decision to keep the saddle or
return it. Should you decide to return it you will need
to call to request an RMA.
If the goods you are returning have
been altered or modified in anyway, they are not
returnable.
Credit for returned items will be issued within 7-10
days after the item has been received. Your credit
card company may require additional time to post
credits.
All returns require an authorization number.
A return authorization number is required before any
return can be accepted. The return number helps
insure any credit is posted to the proper account. To
get a return authorization number during the seven day
no questions asked period, or any extension to that
period granted by Crest Ridge Saddlery, please follow
these instructions:
-
Please phone (417)
644-0091 or
e-mail us to obtain a return merchandise
authorization code (RMA) before returning any goods.
Without this code your return will not be accepted.
-
Your RMA code request must
contain the following information:
- Customer name
- Telephone number
3. Make sure the
return authorization code is clearly marked on the
topside of the return carton and enclose a copy of your invoice.
On the copy of your invoice, please indicate:
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