Crest Ridge Saddlery's Company Policies

This is our promise to you as a consumer.

We strive to make every saddle a perfect fit and no two gaited horses are exactly alike. What is most important in fitting one is the bar angle, width, length, clearance, and the amount of rocker in the tree.  The first question is which of our trees will fit your horse the closest. We have a regular tree for light boned horses and a wide tree for the bigger framed animals and even an extra wide that is required in some cases.  Then we can do a lot with different types of pads and slight rigging changes to make each one fit perfectly.

If you request us to send you one of our saddles we guarantee that each will not only fit, but fit well. Within seven days we will help you properly fit your horse if you are having trouble.  We realize there are some circumstances that require longer than seven days. All we ask is that you call us or send us an email to request an extension within the original seven day period.

When you receive your saddle I ask you to send me photos from the front, side and rear of the horse as found on our "Checking Saddle Fit” page.  If you think there is a problem with the fitting please call us.  If we cannot obtain an acceptable fit working together, then please call, request an RMA number, and simply send it back clean and free of horse hair. No other questions will be asked. There are no gimmicks. We truly want this to be the last saddle that you will ever have to buy for your horse.

Below I have outlined our company's policies.  Please give me a call if you have any questions.

Sincerely,

Debra K Racheter

Crest Ridge Saddlery

Production Timing

Most of our saddles and much of our tack are custom made with orders forwarded to our Amish craftsman within a business day of your order.  You will be given an estimate of the time to produce, inspect and ship your order when it is placed.  The time required to produce a saddle varies depending on how many saddles are already on order and the time to required to obtain any special materials, if any, your order may require.  Our goal is to deliver your custom built saddle within eight weeks, and sooner if we can do so without compromising on quality.

Delivery

We ship via UPS Ground Service.  Expedited shipping and shipping outside the continental U.S. are available upon request, but additional charges will apply.  We ship credit card orders to verified ("confirmed") addresses only to when an order is paid for with a credit card. This protects us all against credit card fraud.

Package tracking numbers are available upon request.  Delivery timing is dependent upon UPS.  Normally, UPS delivers saddles shipped within the continental U.S. within twelve days of shipping and often much quicker than that.  Shipping delays may occur due to seasonal shipping delays.

International Orders

The shipping price quoted will not include any import duty, clearance costs, retail taxes or the like that may apply to your particular country. Unfortunately the import laws and requirements vary considerably in different countries. Accordingly you are responsible for these additional charges should they apply. If we are charged for your duties, clearance costs or taxes on the goods, we will debit the cost from your credit card. Please check with your local import broker or customs office prior to ordering. If the package is seized by Customs for any reason whatsoever and we do not receive the package back, we will not issue a refund.

Payment

A valid credit card number is all we require to start work on your saddle. No saddle will leave our premises without being paid in full, there are no exceptions.

Returns, Refunds and Exchanges

1.  You have 7 days from receipt to inspect all merchandise for damage, imperfections and saddle fit.  Additional time maybe granted by Crest Ridge Saddlery to determine saddle fit, but you must contact Crest Ridge Saddlery within seven days of receipt to request an extension.

                 a.  Personalized saddles or tack, once they are in production, are not returnable or refundable. 

                 b.  After sevens days of receipt, saddles, tack and accessories are not refundable or returnable, except in the case of a material or manufacturer defect.

                 c.  Specials and clearance items are not returnable.

 2.  All returns require an authorization number, obtainable from Crest Ridge Saddlery.

 3.  All returned items must be in condition for resale, clean and completely free of horse hair.  If an authorized return requires cleaning, reconditioning or repairs due to post-manufacture damage, the return maybe refused or a reconditioning fee charged solely at the discretion of Crest Ridge Saddlery.  Since 2001, we have only had to charge one person a restocking fee.

4.  Please see our "Returns" page for specific instructions on returning merchandise.

Warranties

All Crest Ridge Saddlery products are warranted, to the original purchaser only, to be free of defects in materials and workmanship excluding misuse and neglect.  Please refer to our "Warranties" page for specific warranty terms.

Disclaimer

The sport of trail riding a horse is done with some inherent risks. Due to the nature of the type of products we sell, Crest Ridge Saddlery will not be held responsible for the use or misuse of our products. Upon receipt of the item it is your responsibility to thoroughly inspect each item for safety and soundness before use.